HealthConnect Hub to host training on managing aggressive behavior
HealthConnect Hub is hosting an upcoming training focused on managing and responding to aggressive behavior in community and service settings.
The Management of Aggressive Behavior (MOAB) training will take place on May 19 from 8:30 a.m. to 5:00 p.m. at the SWACH office in Vancouver. This all-day session is designed to provide practical, hands-on strategies for preventing and de-escalating conflict.
The training is open to professionals across healthcare, community services, security, and other roles where responding to challenging situations is part of the work. It is especially relevant for those who regularly engage with individuals in high-stress or crisis situations.
“The work of our Community-Based Workforce is essential to the health and well-being of our communities. At the same time, working in homes and community settings can involve unpredictable situations that require strong safety awareness and de-escalation skills,” said Mercedes Zahler, HealthConnect Community Engagement Manager. ”This training provides frontline workers with foundational tools to help navigate challenging moments, prioritize their safety, and continue supporting community members with respect and compassion.”
Participants will learn how to recognize early signs of escalation and respond in ways that support safety for both staff and the people they serve. Topics will include understanding stages of conflict, using non-verbal communication, maintaining personal space, and responding to behavioral cues.
The training will also cover personal safety strategies, including options for responding to physical aggression, as well as techniques for managing group dynamics in high-pressure environments.
By the end of the session, participants will have a stronger understanding of behavioral triggers and practical tools to navigate difficult situations with confidence.
Trainings like this help strengthen the skills of partners across the region and support safer, more responsive care in community settings.
Date: May 18
Time: 8:30 a.m. - 5 p.m.
Location: SWACH Office, 311 W 11th St; Vancouver, WA 98660